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How seneo138 Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, we collect certain information to process your transactions and keep your account secure.

Account data protectionWallet privacy: DANA, OVO, GoPayCookie and session controlsYour right to access or delete dataIndonesia-region policy scope
seneo138 How seneo138 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security is not a checkbox for us — it is built into every part of the account flow. From the moment you connect your e-wallet to when you request a withdrawal, the data passing through our system is encrypted in transit and stored in access-controlled environments. Here is how the four key areas work in practice.

Encryption and Secure Storage

All data exchanged between your device and our servers uses SSL encryption. Wallet references from DANA, OVO, and GoPay transactions are stored in isolated, access-restricted databases separate from general account files.

Cookie and Session Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. Analytics cookies track page interaction in aggregate only — no personal identifiers are attached to those records.

Retention and Deletion

Active account data is retained while your account is open. On account closure, data not required by applicable local law is deleted on a scheduled cycle. You can request early deletion by contacting our support team directly.

Third-Party Access Controls

We share data with payment processors like DANA, OVO, and GoPay only to complete your transactions. We do not sell your personal data to third-party marketers or data brokers under any circumstances.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat, email, or our in-account help centre. All privacy-related requests are logged separately from general account queries and handled by the team member responsible for data matters. We will acknowledge your request and respond with next steps.

Live Chat Open the chat icon in the bottom-right corner of any page. Describe your privacy request and we will route it to the right person directly.
Email Support Send your data access or deletion request to our support email address. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay.
In-Account Help Centre Log into your account, navigate to Account Settings, and select Help. Submit a privacy request form there and track its status from the same page.

Common Questions About Your Data and Rights

These are the questions we actually hear from account holders about how their data is handled. If your question is not here, contact our support team through live chat or the in-account help centre.

We collect your name, email, phone number, and device information at registration. When you deposit via DANA, OVO, or GoPay, we also log the transaction reference and wallet identifier to confirm payment.

No. Your wallet PIN and password are never passed to or stored by us. Authentication for DANA, OVO, and GoPay happens entirely within each wallet app — we only receive the transaction confirmation reference.

Yes. Submit a data access request through the in-account Help Centre or by emailing support. We will compile and send your account data within the timeframe required by applicable regulations in eligible regions.

Contact our support team via live chat or email with your registered account details. We will confirm receipt, begin the deletion process, and retain only data that applicable local law requires us to keep.

Functional and session cookies are linked to your account to maintain login state and wallet preference. Analytics cookies track page activity in aggregate only and are not attached to your personal profile or payment details.

We share transaction data with DANA, OVO, and GoPay solely to process your payments. No personal data is sold or shared with third-party marketers. Access to your data within our system is restricted to authorised team members only.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.